Frequently Asked Questions

Shipping

After your payment is verified, it will take up to 3 business days for your order to be shipped. From there, shipping time will vary based off the shipping speed chosen at checkout. Note: any order placed after 12pm will be processed the next business day. Any orders placed after 12pm Friday will be processed Monday.

After you have received your tracking number it can take up to 24 hours for movement to occur. If you still do not see movement after 24 hours please contact us at info@bl101.com.

Double check the address you put on your order to make sure it wasn't delivered to a neighbor. Please contact your local post office first as our update emails are forwarded from their tracking page and they were the ones who scanned it as delivered. If the item was returned to sender, please notify our team via email at info@bl101.com with your correct shipping address and say it was returned to sender. Once we receive it we will put a new label on it and send it back out.

Shipping costs will be calculated during the checkout process based off of the shipping address and the weight of the package being sent. Shipping is FREE over $75 to U.S. only.

Placing an order

If you need to change or cancel your order, please email info@bl101.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.

We can't always give a date to when products are due to restock as it's completely subject to change. Once dates are confirmed, we may shout about it over social media and send out promotional emails advising of restocks so it's worth signing up to our newsletter. You can sign up by entering your email address in the box found at the bottom of our homepage.

Returns & Exchanges

If the product does not meet your expectations, or you are unsatisfied in any way, you can return or exchange it within 30 days of your purchase at no cost to you. Go to bl101.returnly.com to process a return.

When considering a return, first make sure you have all the pieces and parts that accompanied the item originally and make sure you have access to the original order number. Once the order number is located, please contact our customer service team at here and follow the instructions to process your return/exchange.

If you feel you have received a defective product, please contact us at here so that we may correct the issue. Circumstances that constitute a defective product include: bends, scratches, deep scuffs, rips, loose, damaged, or missing parts, broken chains, non-functioning clasps, or anything else not as advertised about the product. Things that do not constitute a defective product include, tarnishing, loss of luster, fingerprints, or other cosmetic issues that occur from light handling.

We accept returns and exchanges of regular priced items within 30 days of purchase. You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Items purchased during any sales events are final sale and cannot be returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund when applicable. Lost items are not refundable.

Visit bl101.returnly.com to process a return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange your purchase for the same or a different item, please contact us here. Return/exchange forms are required to make exchanges.

To return your product, you should mail your product to:

Baseball Lifestyle 101
55 Central Avenue
Unit-O
Farmingdale, NY 11735.

Full details about the returns process are available at bl101.returnly.com