Frequently Asked Questions

SHIPPING

When will my order ship?

After your payment is verified, it will take up to 3-5 business days for your order to be shipped. From there, shipping time will vary based off the shipping speed chosen at checkout. Note: any order placed after 12pm will be processed the next business day. Any orders placed after 12pm Friday will be processed Monday.

I received a notification that my order shipped but there is still no tracking update.

After your payment is verified, it will take up to 3-5 business days for your order to be shipped. From there, shipping time will vary based off the shipping speed chosen at checkout. Note: any order placed after 12pm will be processed the next business day. Any orders placed after 12pm Friday will be processed Monday.

I received an email that my order was delivered, but I didn't receive it. Where is it?

Double check the address you put on your order to make sure it wasn't delivered to a neighbor. Please contact your local post office first as our update emails are forwarded from their tracking page and they were the ones who scanned it as delivered. If the item was returned to sender, please notify our team via email at info@bl101.com with your correct shipping address and say it was returned to sender. Once we receive it we will put a new label on it and send it back out.

How much will shipping cost?

Shipping costs will be calculated during the checkout process based off of the shipping address and the weight of the package being sent. Shipping is FREE over $125 to U.S. only.

Do you ship internationally?

Yes of course. We ship to any country. Please note that shipping times will be longer than typical delivery inside the U.S. (Estimated 7-10 business days) Shipping cost will also be calculated at checkout.

 

PLACING AN ORDER

I need to change something on my order. How do I do that?

If you need to change or cancel your order, please email info@bl101.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.

I want to order an item and it is out of stock, when will you have more?

We can't always give a date to when products are due to restock as it's completely subject to change. Once dates are confirmed, we may shout about it over social media and send out promotional emails advising of restocks so it's worth signing up to our newsletter. You can sign up by entering your email address in the box found at the bottom of our homepage.

 

RETURNS & EXCHANGES

What is the Baseball Lifestyle 101 return policy?

If the product does not meet your expectations, or you are unsatisfied in any way, you can return or exchange it within 90 days of your purchase at no cost to you. Go to bl101.returnly.com to process a return.

How do I return a product?

When considering a return, first make sure you have all the pieces and parts that accompanied the item originally and make sure you have access to the original order number. Once the order number is located, please contact our customer service team at here and follow the instructions to process your return/exchange.

The product I purchased is defective. How do I return it?

If you feel you have received a defective product, please contact us at here so that we may correct the issue. Circumstances that constitute a defective product include: bends, scratches, deep scuffs, rips, loose, damaged, or missing parts, broken chains, non-functioning clasps, or anything else not as advertised about the product. Things that do not constitute a defective product include, tarnishing, loss of luster, fingerprints, or other cosmetic issues that occur from light handling.

When can I return a product?

We accept returns and exchanges of regular priced items within 30 days of purchase. You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Items purchased during any sales events are final sale and cannot be returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund when applicable. Lost items are not refundable.

Visit bl101.returnly.com to process a return.

How do I receive my refund for an item that was returned?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Can sale items be returned?

Only regular priced items may be refunded. Sale items cannot be refunded.

Can I exchange my purchase?

We only replace items if they are defective or damaged. If you need to exchange your purchase for the same or a different item, please contact us here. Return/exchange forms are required to make exchanges.

How do I ship a product that I am returning?

To return your product, you should mail your product to:

Baseball Lifestyle 101
55 Central Avenue
Unit-O
Farmingdale, NY 11735.

Full details about the returns process are available at bl101.returnly.com

 

AFTERPAY

What is Afterpay?

Afterpay is a payment service that allows customers to pay over time in a series of four installments, made every two weeks, interest-free.

How does it work?

Choose Afterpay as the payment option when you place an order at BL101.com. You will then be charged in four, interest-free installments, made every two weeks.

Can I use Afterpay on gift cards?

Afterpay cannot be used on digital or physical gift cards at BL101.com

Are there late fees?

Afterpay is interest free when you pay on time. Late payments may be subject to late fees.

How old do I have to be to use Afterpay?

You must be 18 years old to use Afterpay and have a valid bank account.

 

LOCAL PICKUP

Can I pick my order up?

BL101 now offers local pickup at our Farmingdale, New York location.

Where do I pick my order up?

Local pick up orders can be picked up from our fulfillment center at:

133 Milbar Blvd.
Farmingdale NY 11735

Will my order be ready immediately?

Orders will be ready for pickup within 24 business hours. When your order is ready, you will receive a "Ready for Pickup" email to the email you used to place your order.

What are your hours?

Our hours are Monday through Friday from 9 am to 5 pm, excluding holidays.