Frequently Asked Questions
SHIPPING
When will my order ship?
After your payment is verified, it will take an average of 5-7 business days for your order to be shipped. Business Days are considered Monday through Friday, from 9 am to 5 pm EST. From there, shipping time will vary based off the shipping speed chosen at checkout. Note: Any order placed after 12pm EST will be processed the next business day. Any orders placed after 12pm EST Friday will be processed Monday.
Shipping times may be longer than estimates provided by the shipping provider due to holiday volume, inclement weather throughout the country, or staffing shortages. We are unable to guarantee shipping times.
I received a notification that my order shipped but there is still no tracking update.
After your order has shipped, it can take up to 48 hours for tracking information to be updated.
I received an email that my order was delivered, but I didn't receive it. Where is it?
Check your mailbox. Some orders are sent in bags that can easily fit in your mailbox.
Double check the address you put on your order to make sure it wasn't delivered to a neighbor.
If you still do not have the package, please contact your local post office for resolution, as they were the ones who scanned it as delivered and this is your best chance to locate your package.
If the item was returned to sender, or you have not located your delivered package, please notify our team via email at info@bl101.com with your correct shipping address and say it was returned to sender. Once we receive it we will put a new label on it and send it back out.
How much will shipping cost?
Shipping costs will be calculated during the checkout process based off of the shipping address and the weight of the package being sent. Shipping is FREE over $150 to U.S. only.
Do you ship internationally?
Yes, of course. We ship to any country. Please note that shipping times will be longer than typical delivery inside the U.S. (Estimated 7-14 business days) Shipping cost will be calculated at checkout.
PLACING AN ORDER
I need to change something on my order. How do I do that?
We are unable to edit sizes, or add items. If you are needing to remove an item, or cancel your order, please email info@bl101.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.
*During heavier holiday shopping times, there may be an inability to make any changes to orders.
I want to order an item and it is out of stock, when will you have more?
We can't always give a date to when products are due to restock as it's completely subject to change. Once dates are confirmed, we may shout about it over social media and send out promotional emails advising of restocks so it's worth signing up to our newsletter. You can sign up by entering your email address in the box found at the bottom of our homepage.
Free Gifts & The Mobile App
Free gifts are website exclusive and will not apply on app orders.
RETURNS & EXCHANGES
What is the Baseball Lifestyle 101 return policy?
If the product does not meet your expectations, or you are unsatisfied in any way, you can return or exchange it within 30 days of your purchase. Click here to process a return for US only.
How do I return a product?
When processing a return, please find your original order number. Once the order number is located, please use our portal - here and follow the instructions to process your return/exchange.
The product I purchased is defective. How do I exchange it?
If you feel you have received a defective product, please email us at info@bl101.com so that we may correct the issue. Please include pictures of your issue.
What is Redo?
When checking out with an order, you have the option to check out with our returns and package protection benefit. This qualifies you for unlimited free return shipping labels on that order in addition to package protection against lost or damaged items.
For customers that opt-out of the benefit, you are able to proceed with a return through our portal here, but will be responsible for the $6.99 return shipping label cost.
When can I return a product?
You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase
Shipping costs are non-refundable. Lost items are not refundable.
Click here to process a return.
How do I receive my refund for an item that was returned?
Once your return is received at our warehouse and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds: (if applicable) If you haven’t received a refund, and we have received your return more than 7 business days ago, please check your bank account. If you still do not see the refund, contact your credit card company, it may take some time before your refund is officially posted to your accounts based on bank holds. If you’ve done all of this and you still have not received your refund yet, please email us at info@bl101.com.
Can I exchange my purchase?
We will exchange items within the first 30 days of receipt. If you need to exchange your purchase for the same or a different item, please contact us here for US only.
How do I ship a product that I am returning?
To return your product, you should mail your product to:
Baseball Lifestyle 101
70 Carolyn Blvd
Farmingdale, NY 11735.
LOCAL PICKUP
Can I pick my order up?
BL101 now offers local pickup at our Farmingdale, New York location at 70 Carolyn Blvd, Farmingdale NY 11735.
Our local pickup hours are Monday through Friday, from 10 am to 4 pm EST.
Where do I pick my order up?
Local pick up orders can be picked up between 10 am and 4 pm EST, Monday through Friday, from our fulfillment center at:
70 Carolyn Blvd
Farmingdale NY 11735
Can I try on or shop in-store?
At this time, we are unable to process any orders placed at our fulfillment center or accommodate any shopping or trying on of products. If you are looking to shop in-store or try on sizing, in-store shopping is available at our BL101 Retail Experience at Lasorda Legacy Park or at our BL101 Retail Experience at Homefield Baseball Complex in Kansas City, Kansas.
Hours of operation may vary by location. For the most up-to-date hours of operation, please check our Retail Instagram account at @bl101retailexperience
Will my local pickup order be ready immediately?
Orders will be ready for pickup within 3 business days. When your order is ready, you will receive a "Ready for Pickup" email to the email you used to place your order.
What are your hours?
Our hours are Monday through Friday from 9 am to 5 pm, excluding holidays.
Our local pickup hours are Monday through Friday from 10 am to 4 pm EST.