Purchased 3 items during the back to school sale. I ordered on July 25th and my order just shipped. The bad thing is, it looks like only 2 of the 3 items shipped. Ive email multiple times. I just received a response after 2 weeks. I love the clothes and so does my son. However, its really not worth all the trouble. The quality has definitely went down in the last couple of months. Its really disappointing because bl101 was my go to. I might have to reconsider
Mike McVay•
My shipping was very slow, but I am mostly disappointed because I qualified and was told that I would get the bonus gifts and I did not receive them. Also the youth socks have been sold out for months!
Judy C Williams•
My boys love your gear and I’ve been disappointed in the customer service with the recent website issues. It would be great if you all could honor the prices that were still in stock during the back-to-school sale, but that doesn’t seem to be happening when orders are all of a sudden still not fulfilled. . Thanks for all your efforts in making it right, but for the price point of your gear I expect more timely customer service when you’re able.
Samantha Jo Alexander•
Growing pains happen. Y’all have done an incredible job rectifying the situation. Did we get our backpack for the 1st day? Nope but he was patient and stoked when it came in! Did we did our whole order? Also nope but Thalia communicated when I reached out, was refunded what we didn’t receive, and still might receive the rest of the order but now for free. Show some grace, they are human too. The quality is always unmatched, as is my son’s excitement for BL101!!
Rebeccah Zanotti•
Need to say that we are all aware of the growing pains that BL101 has incurred. That being said, they are trying their best to rectify the situation going forward. They have always made amazing quality products and I for 1 look forward to seeing what they do next! My grandsons are obsessed with their clothes and accessories!
Jill•
Super excited for the sweat outfits with the cooler weather coming!!! My 9yr old son is OBSESSED with your clothing so I will be purchasing all 3 colors for him in the youth sizes!!! :)
Kristen Bush•
Agree with all of the other comments. Tshirt quality is absolutely different and that was one reason that we justified the cost. Quality. Honestly, there are many other brands to compete with and if you don’t have the quality, you can get a similar design on Etsy. For cheaper. Or pay the tik tok shop price…..especially if the quality is the same.
Tracy Carroll•
Quality with last drop was not up to par. Still waiting on an exchange for WEEKS. Need to ensure you can handle the order volume and keep your customer service responsive, which it has not been.
Diane Nafornita•
Fall collection looks great but please have enough inventory
Joshua Kohanpour•
I paid for expedited shipping on 8/13 and I don’t have my ordwe.
23 comments
Purchased 3 items during the back to school sale. I ordered on July 25th and my order just shipped. The bad thing is, it looks like only 2 of the 3 items shipped. Ive email multiple times. I just received a response after 2 weeks. I love the clothes and so does my son. However, its really not worth all the trouble. The quality has definitely went down in the last couple of months. Its really disappointing because bl101 was my go to. I might have to reconsider
My shipping was very slow, but I am mostly disappointed because I qualified and was told that I would get the bonus gifts and I did not receive them. Also the youth socks have been sold out for months!
My boys love your gear and I’ve been disappointed in the customer service with the recent website issues. It would be great if you all could honor the prices that were still in stock during the back-to-school sale, but that doesn’t seem to be happening when orders are all of a sudden still not fulfilled. . Thanks for all your efforts in making it right, but for the price point of your gear I expect more timely customer service when you’re able.
Growing pains happen. Y’all have done an incredible job rectifying the situation. Did we get our backpack for the 1st day? Nope but he was patient and stoked when it came in! Did we did our whole order? Also nope but Thalia communicated when I reached out, was refunded what we didn’t receive, and still might receive the rest of the order but now for free. Show some grace, they are human too. The quality is always unmatched, as is my son’s excitement for BL101!!
Need to say that we are all aware of the growing pains that BL101 has incurred. That being said, they are trying their best to rectify the situation going forward. They have always made amazing quality products and I for 1 look forward to seeing what they do next! My grandsons are obsessed with their clothes and accessories!
Super excited for the sweat outfits with the cooler weather coming!!! My 9yr old son is OBSESSED with your clothing so I will be purchasing all 3 colors for him in the youth sizes!!! :)
Agree with all of the other comments. Tshirt quality is absolutely different and that was one reason that we justified the cost. Quality. Honestly, there are many other brands to compete with and if you don’t have the quality, you can get a similar design on Etsy. For cheaper. Or pay the tik tok shop price…..especially if the quality is the same.
Quality with last drop was not up to par. Still waiting on an exchange for WEEKS. Need to ensure you can handle the order volume and keep your customer service responsive, which it has not been.
Fall collection looks great but please have enough inventory
I paid for expedited shipping on 8/13 and I don’t have my ordwe.